Early Settlement Support

Melaleuca provides settlement services under the Humanitarian Settlement Services (HSS) program for people granted permanent Australian residency as Humanitarian entrants and for people on Bridging Visas assessed for settlement services. Humanitarian entrants to the NT are granted residency based on one of the following Permanent Resident subclass visa:

  • Refugee Visa (Subclass 200)
  • Refugee (Woman at Risk) (Subclass 204)
  • Special Humanitarian Visa (Subclass 202)

Melaleuca assists people arriving in Darwin to ensure their initial settlement support needs are met. Melaleuca provides settlement services to approximately 100 new arrivals each year, including case management, health education and housing and tenancy support. All humanitarian entrants are also supported by our volunteer social support program.

Melaleuca’s Settlement Services

Case Coordination

  • Airport welcome and on arrival support
  • Orientation to Australia information and workshops
  • Providing links and referrals to key services (Centrelink, Medicare, Banking, Schools, English Program, Housing, Health, Trauma Counselling, Social and Community Support etc.)
  • Ongoing case management for the first six to twelve months of settlement

Health Education

  • Initial health checks
  • Assistance with health concerns
  • Training to access health services independently

Housing Assistance

  • Facilitate Initial health checks
  • Assistance with addressing health concerns
  • Healthy living information and education
  • Training to access health services independently

Housing Support and Tenancy Training

  • Provision of short term accommodation
  • Intensive tenancy training
  • Assistance to source stable and affordable long term accommodation
  • Provision of household goods

Volunteer Program

  • Recruitment and training of Support Groups for newly arrived humanitarian entrants
  • Approximately 50 volunteers
  • Provision of initial food supplies and hot meal on arrival
  • Volunteer groups play a key role in providing social support as well as linking new arrivals to other social support networks such as sporting groups, religious groups, etc.